Meeting your needs
To make sure that you are provided with a food parcel that meets your needs, you’ll be asked for your food bank voucher. Our volunteers will then use your voucher to check the number of adults and children the food parcel needs to support, the ages of children, and any special dietary requirements you may have.
Preparing your food parcel
Whilst your food parcel is being prepared, a volunteer will chat to you about your situation and point you to further support if they can, like a local debt advice service
Your food will be packed in supermarket carrier bags – the food bank will supply these, but if you’d prefer to bring your own, these can be used instead.
Practical guidance and support
Food bank volunteers are there to help. They will take the time to listen and make sure you feel comfortable during your visit to the food bank. They are specially trained to identify and offer practical guidance to help tackle the reasons for your referral to the food bank and will work with you to make sure you have access to the support you need.