Visiting a food bank

A warm welcome into a safe environment, a listening ear from trained volunteers and a food parcel


Meeting your needs

To make sure that you are provided with a suitable food parcel to meet your needs, you will first be asked for your food bank voucher. Our volunteers will use your voucher to check the number of adults and children shown, the ages of children and any special dietary requirements you may have.

Preparing your food parcel

Whilst your food parcel is being prepared, you will be offered a warm drink and a biscuit. A volunteer will have an informal chat with you about your situation and, as appropriate, signpost you to further support.

Your food will be packed into supermarket carrier bags, which the food bank can supply, or if you prefer to bring your own these can be used instead.

Practical guidance and support

Food bank volunteers are driven by love, compassion and the willingness to help. It is their aim to take the time to listen and make you feel supported during your visit to the food bank. They are specially trained to identify and offer practical guidance to help tackle the underlying cause of your referral to the food bank and will work with you to make sure you have access to appropriate support.

All different kinds of people volunteer at food banks for different reasons, but everyone involved has the shared aim of providing caring support for people in their local community.