Our promise to you

As a supporter of The Trussell Trust, you can expect us to:

  • Safeguard your personal details
  • Treat you with respect, honesty and openness
  • Take into account the needs of individuals who may be in vulnerable circumstances or require additional care and support to make an informed decision
  • Never put you under pressure to make or continue a gift
  • Use your gifts for the purpose for which they are given, and spend donations so they have the most impact
  • Respect your wishes and preferences
  • Listen to you about how you want to be contacted and honour your choices
  • Be receptive to feedback, and use this to improve our processes and procedures
  • Take appropriate action if you are unhappy with our services, and accept the authority of the Fundraising Regulator if we cannot resolve your complaint
  • Never share, sell or rent your personal data to third parties for marketing purposes
  • Go above and beyond our legal requirements
  • Provide the services of a dedicated Supporter Care Team.
    (Available on 01722 580 178 or email donor.relations@trusselltrust.org)