Our promise to you
As a supporter of the Trussell Trust, you can expect us to:
- Safeguard your personal details
- Treat you with respect, honesty and openness
- Take into account the needs of individuals who may be in vulnerable circumstances or require additional care and support to make an informed decision
- Never put you under pressure to make or continue a gift
- Use your gifts for the purpose for which they are given, and spend donations so they have the most impact
- Respect your wishes and preferences
- Listen to you about how you want to be contacted and honour your choices
- Be receptive to feedback, and use this to improve our processes and procedures
- Take appropriate action if you are unhappy with our services, and accept the authority of the Fundraising Regulator if we cannot resolve your complaint
- Never share, sell or rent your personal data to third parties for marketing purposes
- Go above and beyond our legal requirements
- Provide the services of a dedicated Supporter Care team.
(Available on 01722 580 178 or email [email protected])