As a supporter of the Trussell Trust, you can expect us to:

• Safeguard your personal details
• Treat you with respect, honesty and openness
• Take into account the needs of individuals who may be in vulnerable circumstances or require additional care and support to make an informed decision
• Never put you under pressure to make or continue a gift
• Use your gifts for the purpose for which they are given, and spend donations so they have the most impact
• Respect your wishes and preferences
• Listen to you about how you want to be contacted and honour your choices
• Be receptive to feedback, and use this to improve our processes and procedures
• Take appropriate action if you are unhappy with our services, and accept the authority of the Fundraising Regulator if we cannot resolve your complaint
• Never share, sell or rent your personal data to third parties for marketing purposes
• Go above and beyond our legal requirements
  
• Provide the services of a dedicated Supporter Care team.
  (Available on 01722 580 178 or email supportercare@trusselltrust.org)