Our top queries
England and Wales
If you are in financial crisis and live in England or Wales, please call our free national helpline, Help through Hardship, on 0808 2082138 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Translators and Relay UK
Please ask the adviser if you need a translator, this will be provided via Language Line. If you can’t hear or speak on the phone you can use Relay UK. Find out how to use Relay UK →
If you are in financial crisis and live in Northern Ireland, please call 0800 915 4604 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially to a trained Advice NI adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. The advisers can also provide specialist debt and budgeting advice to people calling the line. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Getting help if you’re self-isolating and needing food
If you have money
If you can afford food but are unable to get it due to self-isolating or for another reason, please contact your local council or Citizens Advice.
If you don’t have money
If you cannot afford food, please contact your local food bank. Use our Find a Food Bank map
Getting a referral when referral agencies are shut
If the referral agency that the food bank has told you to contact is shut, then you need to contact the food bank directly, as they are best placed to support you in what to do next. They may have emergency food boxes with partner organisations in the area or may know of other referral partners who are open or running a telephone service.
Becoming a referral agency
Food banks in our network look after their own referral agency partnerships, so there are a couple of steps we would recommend:
- Get in touch with the food bank nearest to you and ask about becoming a partnered agency. You can do this by using our Find a Food bank Map
- Have a chat with the food bank about the setup process, which might include filling out a registration form and being set up on the Data Collection System. The local project will be able to answer any questions you might have about partnering, the set-up process and holding food vouchers.
Helping at this time
There are a few ways that you can get involved. During this challenging time, food banks in the Trussell Trust network need your help to continue to provide essential community services to people in crisis.
Please note that food banks may have different opening hours over the Christmas period, so please check their website and social media channels for further updates before contacting them.
By volunteering for your food bank and being a voice for change in your community, you can make a real difference to people’s lives. Across the UK over the coming months, food banks may need extra volunteers to help sort and pack donations in their warehouse, collect donations from supermarkets, and deliver food to people in greatest need.
We are currently receiving a high volume of volunteering offers and requests, so we ask you to please bear with us. Please visit our website to learn more about being a volunteer and to sign up. We will then be linking up potential volunteers with those food banks who need additional support, as well as suggesting other ways that you can get involved.
Donate to your local food bank
If you would like to donate, then please find your local food bank using our Find a Food bank Map.
Due to an increased volume of calls and emails, not every food bank will be able to respond to enquiries, so you can find the items in our standard food parcel here.
It’s also worth checking the food bank’s website and social media channels, as they may be asking for items that their food bank is in need of. You can drop off donations at a donation point in your community (often in local supermarkets) or you can organise drop offs directly with the food bank. They’ll also be able to let you know if they prefer a financial donation at this time, to help them with running costs.
Support our UK-wide work to support food banks and campaign for change
We’re doing all we can to support food banks at this time. We’re working closely with our network to understand each food bank’s situation, offer guidance, and work out how we can best support them. Wide-ranging conversations are underway with national partners, exploring how we can work together to help ensure people can access support in the coming weeks, how we get vital food to the places it’s most needed, and how we can help boost volunteer numbers in areas where extra volunteers may be needed.
Thank you for your interest in volunteering with the Trussell Trust. Please visit our volunteering page to learn more about being a volunteer and to search and apply for opportunities in your local area.
Food banks in our network are likely to see an increase in the number of food parcels given out over the next few weeks due to Coronavirus, so any donations are much appreciated.
Food banks in our network look after their own donations, so we would recommend looking at your local food bank’s website and social media sites for more information about what items they’re in need of as this will vary across the network. You can find out more about what items are in our standard food parcel here
You can drop off items at the food bank or at a donation point. You should also check their website for any changes to opening hours or operations as a result of the Coronavirus before dropping off donations – Find a Food Bank Map
Donating to the Trussell Trust
You can make a one-off donation or set up a regular direct debit on our Make a donation page.
All donations are gratefully received and will help us deliver practical and compassionate help to people in crisis. Big or small, every gift takes us a step closer to ending hunger – and we couldn’t do what we do without your support.
Find answers to our most Frequently Asked Questions about donations.
Donating to your local food bank
If you would like to give financially to the local food bank in your area, then please use our Find a Food Bank Map to locate your nearest project and visit the food bank’s website. The ‘Give help’ section should provide you with details on how to give a monetary donation, either by BACS, cheque or through an online donation platform.
Please use the form above to get in touch and we’ll get back to you as soon as we can.
For media enquiries, please contact our Media Office using the contact details below.
Out of hours media enquiries
For all urgent, out of hours press enquiries please call the above number. Please note the [email protected] email address is not monitored out of hours.
The Trussell Trust, Unit 9 Ashfield Trading Estate, Ashfield Road, Salisbury, Wiltshire, SP2 7HL
The Trussell Trust, The United Reformed Church, Church House, 86 Tavistock Place, London, WC1H 9RT