Contact Us

Our top queries

If you need support with food

Visit our Get Help page for information on how to get a voucher for your local food bank.

If you need support with energy bills

Food banks in our network do not usually provide support with gas and electricity, but you can find information about who to contact and what to do if you’re struggling with energy bills.

Becoming a referral agency

Food banks in our network look after their own referral agency partnerships, so there are a couple of steps we would recommend:

  1. Get in touch with the food bank nearest to you and ask about becoming a partnered agency. You can do this by using our Find a Food bank Map
  2. Have a chat with the food bank about the setup process, which might include filling out a registration form and being set up on the Data Collection System. The local project will be able to answer any questions you might have about partnering, the set-up process and holding food vouchers.

Please note that given the current crisis food banks in our network are experiencing much higher demand and therefore might take a little longer to reply. Please leave a message with your details so they can get back to you as soon as they can. Many food banks have also adapted their current operations to reflect the government guidance on Covid-19 & therefore might not be taking on any more agencies, but the local food bank can confirm this.

Food banks in our network could not provide the crucial support they do without support from people like you. Here are a few ways you can help:

Volunteer your time

Find out about volunteering opportunities and sign up.

Donate to your local food bank

Food banks rely on your donations – find out which items your local food bank needs.

Due to an increased volume of calls and emails, not every food bank will be able to respond to enquiries, but you can check the items in a standard food parcel.

It’s also worth checking the food bank’s website and social media channels, to find which items they currently need. You can drop off donations at a donation point in your community (often in local supermarkets) or you can organise drop offs directly with the food bank. They’ll also be able to let you know if they prefer a financial donation at this time, to help them with running costs.

Other ways to offer support

Find out about other ways to give.

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Keep in touch

Sign up to email updates on the impact of your support and occasional messages with our latest news, fundraising activities and other ways your actions can help create a UK without the need for food banks.

Food banks in the Trussell Trust network work on a voucher referral system. Food banks in the Trussell Trust network look after their own partnerships with referral agencies, so you will need to contact your local food bank to ask about becoming a referral partner. Find contact details for your local food bank.

If you would like to make a comment or complaint about the Trussell Trust, please complete the online complaint form.

Our complaints policy sets out how we deal with a complaint about a food bank in the Trussell Trust network.

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General Enquiries

Please use the form above to get in touch and we’ll get back to you as soon as we can.

Call us on
01722 580 180

Email us at [email protected]

Supporter Care team

Contact our Supporter Care team for enquiries about fundraising or to make a donation using a Credit/Debit Card or CAF Card.

Tel: 01722 580 178
Email: [email protected]

Write to us:

The Trussell Trust 
Unit 9 Ashfield Trading Estate, Ashfield Road
Salisbury, Wiltshire, SP2 7HL

Media Team

For media enquiries, please contact our Media Office using the contact details below.

Tel: 020 3137 3699
Email: [email protected]

Out of hours media enquiries 

For all urgent, out of hours press enquiries please call the above number. Please note the press@ email address is not monitored out of hours.

Our addresses

Registered address

The Trussell Trust, Unit 9 Ashfield Trading Estate, Ashfield Road, Salisbury, Wiltshire, SP2 7HL


London address

The Trussell Trust, The United Reformed Church, Church House, 86 Tavistock Place, London, WC1H 9RT

Please note: We don't operate a food bank and are unable to accept donations or provide emergency food at our London office.