Make a complaint

We want to hear any thoughts or concerns you have about our work.

Please use the form below to give us as much information about your complaint as possible. We will acknowledge your complaint within five working days.

We will not respond to complaints that are threatening, racist or offensive.

Your information will be treated as confidential and only used for dealing with your complaint, unless you tell us you’re at risk of harming yourself or the information you provide indicates that someone else is at risk of harm, as then we may need to let relevant people know.

Read our complaints policy to see details of how we will handle your complaint.

Complaining about your local food bank

Complaints about a local food bank should be raised with the food bank directly, as all food banks in the Trussell Trust network are independent charities which are separately regulated.

Find contact details for your local food bank

Please be aware that local food banks may have different response times. You can find out the expected response times by requesting a copy of their complaints policy when contacting them.

If you are unable to contact your local food bank directly or wish to make an anonymous complaint we may be able to help. Please provide details using the form below.

Making a complaint to the Trussell Trust directly

If you would like to make a complaint about the work of the Trussell Trust, you can let us know below:

The Trussell Trust is committed to protecting your privacy and will process your personal data in accordance with the UK General Data Protection Regulation and DPA 2018. Your details will be kept safe and secure, only used by us, or those who work for us, and will not be shared, sold or rented to third parties for marketing purposes. We may use information and data you provide for analysis, research or screening purposes in order to help us understand our supporters so as we can save resources and deliver the best possible service. If you would like to know more about your data protection rights or how we process your data, please take a look at our privacy policy.

If you are unable to submit your complaint in writing, please phone 01722 580 180 (option 1).