Make a complaint

We want to hear any thoughts or concerns you have about our work.

Please use the form below to give us as much information about your complaint as possible. We will acknowledge your complaint within five working days.

We will not respond to complaints that are threatening, racist or offensive.

Read our complaints policy to see details of how we will handle your complaint.

Complaining about your local food bank

Complaints about a local food bank should be raised with the food bank directly, as all food banks in the Trussell Trust network are independent charities which are regulated separately.

Find contact details for your local food bank

Please be aware that local food banks may have different response times. You can find out the expected response times by requesting a copy of their complaints policy when contacting them.

If you are unable to contact your local food bank directly we may be able to help. Please provide details using the form below.

Making a complaint to the Trussell Trust directly

If you would like to make a complaint about the work of the Trussell Trust, you can let us know below.

Complaint form

If you are unable to submit your complaint in writing, please phone 01722 580 180 (option 1).