A big festive thank you

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This is a guest blog post by our partner Asda.

This Christmas, we’re saying a big festive thank you to everyone helping to deliver our £20m Asda Fight Hunger Create Change campaign. That’s all the unsung heroes – the volunteers, our colleagues and our customers – who share our vision that no-one in this country should go hungry.

People like Christine Bromley, who volunteers at FareShare’s East Midlands warehouse four days a week between 8.30am and 5.30pm.

Read about Christine and some of our other volunteers

Christine, who’s 67 and has two children and four grandchildren, said: “I’ve lived and worked in Leicester all of my life, so it means a lot to me to be able to help people from all walks of life in the city.

“I know there are lots of people in the city that need help – it’s the same in any big city.

“I used to work as a secretary, but in 2015 the company I worked at went under. I decided I wanted to become a volunteer and now I spend four days a week at the warehouse, working on average eight hours a day.

“I just wanted to help people, and also stop food waste. Good food being thrown away just shouldn’t be happening so I really wanted to do something to help.

“I used to go out with the drivers and see the people we help for myself – foodbanks, hostels, homeless shelters, soup kitchens, schools – and it was a real eye-opener. You appreciate how fortunate you are. I feel like I’m doing a good deed by helping all these people who are in need.”

“I really enjoy it. My family think the fact I volunteer here is brilliant, they’re all for it too.”

“When I worked as a secretary I felt like I was just a number, and it was all about profits only. This is completely different, it’s not for profit and is a much more positive and friendly environment.”

Asda’s Fight Hunger Create Change campaign has funded a new warehouse for FareShare East Midlands, meaning they can provide even more food to those in need.

Christine said: “Asda’s support means a lot to me, and it means a lot to everybody at FareShare. Asda being involved really highlights the work we do and the work FareShare does, so people find out about us, know what we’re about and how we help people.”

“The new warehouse is a lot better, we’ve got much more room and more space for chilled products, we used to be tripping over each other in the old warehouse.”

“I load food on to the vans, book food in and tidy up – anything that needs to be done really. There’s always a lot to do, the days fly by.”

“It’s a very physical role but I enjoy that side of it too – I used to really dislike sitting at a desk all day!”

So here’s a big festive thank you to Christine, for everything that you do!

This Christmas, we’re saying a big festive thank you to everyone helping to deliver our £20m Asda Fight Hunger Create Change campaign. That’s all the unsung heroes – the volunteers, our colleagues and our customers – who share our vision that no-one in this country should go hungry.

People like Liz, the Community Champion at our Warrington store. She’s been working with a local group to provide fresh food for people in the local community in need.

It all started when Ames, a local volunteer, rang the store and asked what Asda did with its food waste and whether we could donate it to her project.

“Her idea was to put community fridges in various community centres,” said Liz. “Local supermarkets could donate food, and members of the public could access the fridge and take fresh food in times of need.”

“Ames at this point didn’t have a fridge, so I offered her space in store to bag pack and raise money for the first fridge.”

With the first fridge in place, Liz supported Ames to access food distributed through the FareShare network and the three Asda stores in Warrington began to donate food each month. Called the Hapi Hub project, there are now four of these community fridges in the area.

Liz said: “Ames has also set up a community lunch club, and with our support ran the first one using produce donated to make a fantastic two-course meal, open to everyone, for only £3.”

Liz helped raise money on the day and the Asda Foundation supported with a top up too.

“Three sessions later and Ames is over the moon to be in profit for Hapi Hub, which will enable the next step of the journey – cooking lessons for kids starting in January!”

So here’s a big festive thank you to Liz, and to Ames, for everything that you do!

This Christmas, we’re saying a big festive thank you to everyone helping to deliver our £20m Asda Fight Hunger Create Change campaign. That’s all the unsung heroes – the volunteers, our colleagues and our customers – who share our vision that no-one in this country should go hungry.

People like the Community Champion at Asda Middlesbrough, Jenny Barnett. Taking inspiration from our Fight Hunger Create Change campaign, Jenny contacted Redcar foodbank earlier this year to see if they needed help and has proved “a lifesaver” for them, setting up a permanent collection point in the store and volunteering with them every Wednesday.

The foodbank say they would have really struggled to stay afloat without Jenny and Asda’s help.

Foodbank manager Helen Hedges said: “The collection point has been a godsend to us, a real lifesaver, because sadly we’re getting more clients than ever. South Bank is quite a needy area.

“Sometimes we get half a ton of donations each month from Asda which has kept us afloat, particularly in the summer when we struggle for donations.”

“It’s brilliant having Jenny and Asda on board, the whole relationship works really well. She’s helped us set up awareness days in the store too which is great.”

“Jenny’s fantastic, particularly with the children who come in with clients.”

Jenny said: “With the Fight Hunger campaign I wanted the store to have a strong link to a local foodbank, so I contacted the one at Redcar.”

“I set up a permanent collection point and wanted to offer my services in person too. After my first shift there they said ‘please come back next week!’ so I go every Wednesday.”

“I have a great relationship with them, they’re absolutely brilliant – they’re like my best friends.

“When I’m there I help out in the cafe serving free hot meals to guests, wash up, make up food parcels, meet and greet the guests and play with their children while they’re getting support – anything they need.”

So here’s a big festive thank you to Jenny, and to Helen, for everything that you do!

This Christmas, we’re saying a big festive thank you to everyone helping to deliver our £20m Asda Fight Hunger Create Change campaign. That’s all the unsung heroes – the volunteers, our colleagues and our customers – who share our vision that no-one in this country should go hungry.

People like Jackie Beeley, who set up the Gateshead Foodbank with a group of church friends six years ago, when they discovered Gateshead did not have a foodbank.

Asda Gateshead’s community champion Lynn Ivison has helped them from their inception, and crucially helped them secure a permanent donation point in the store. This began six months ago and has made a huge difference to them.

Jackie said: “We set the foodbank up six years ago and it’s run totally by volunteers.”

“A few of us went to a local church concert and saw a sign for Durham Foodbank. We wondered if there was a Gateshead Foodbank and found out there wasn’t, so we thought it would be a good idea to set one up.”

“We gradually got volunteers and referral agencies on board and it went from there.”

“My working background is in social care and project management, so I use those skills to manage the foodbank.”

Jackie says that she has been really grateful for Lynn’s support.

“Lynn’s always been around to help us during the six years, and we’ve built up a great relationship with her” she said. “She also helped us get a £1,000 Asda Foundation for Christmas hampers to give out last year.”

“We hold awareness days in the store, and six months ago we got a permanent collection point in the store which has really taken off. Before that, they could only donate on our awareness days in the store.”

“Customers can now put food in whenever they want, and we go along every week to collect the donations. This is vital, we feed around 125 people a week, and we now have a regular supply of food which allows us to supply food to more people.”

So here’s a big festive thank you to Jackie, and to Lynn, for everything that you do!

This Christmas, we’re saying a big festive thank you to everyone helping to deliver our £20m Asda Fight Hunger Create Change campaign. That’s all the unsung heroes – the volunteers, our colleagues and our customers – who share our vision that no-one in this country should go hungry.

People like the fantastic team at FareShare’s London depot, who ensure essential food supplies are delivered to the charities and foodbanks helping people in need in the capital is expanding thanks to the Asda Fight Hunger Create Change campaign.

Derek Blunden is one of the volunteer drivers who distributes food for FareShare. He wanted to give something back to the community after selling his printing business following a cancer diagnosis.

Derek said: “I was going to work until I was 70, but I got diagnosed with prostate cancer about five years ago. About two years ago I fell asleep at work, which was due to the side effects of the treatment. I thought, ‘What am I doing, I’m 67 – I’m going to jack this in and give something back to the community.”

“I wanted to volunteer with the NHS but signing up with them would have taken several months, so I went along to a local volunteering centre. They suggested FareShare, and it’s been the best thing that’s ever happened to me.”

“I distribute food parcels to all sorts of people – on a typical day I could be visiting a foodbank, a community centre hosting a meal for elderly people and a hostel for homeless people – and they’re all extremely grateful. That’s one of the best things about doing the driving job – you see the end product, and you’re the person they thank, even though all I do is deliver the food!”

We’re investing £20 million over the next three years to help FareShare and The Trussell Trust – and at FareShare’s London depot our funding has paid for a delivery driver and a charities coordinator to join full time.”

FareShare’s London development manager Rachel Ledwith says this will be a tremendous help.

She said: “Asda’s support is making a huge difference. This funding means we can expand our reach further across the city, reaching those communities in the Greater London boroughs where we are seeing an increasing need for our services.”

“Without drivers we have no way of delivering the food. Our volunteers are brilliant and keep our operation moving, but with an employed driver we have a guarantee that deliveries will happen on the days they work – it makes our operation and support much more sustainable.”

“FareShare’s mission is to access and redistribute the estimated 270,000 tonnes of food which goes to waste in the UK each year, and redistribute it to those in need. Asda’s funding is enabling us to do that – affording us the opportunity to invest in our resource to over the next three years, feed thousands more vulnerable people across London and the UK each week.”

So here’s a big festive thank you to Jeff, Rachel and all the team at FareShare London for everything that you do!

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The next stage of Universal Credit: what should the new Secretary of State do?

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A blog post by
Sumi Rabindrakumar
Head of Policy & Research 

The new Secretary of State has said she wants to make sure that Universal Credit “becomes a force wholly for good”. After successive cuts, flawed design and problematic delivery, this is a bold ambition. Her first test will be the much-anticipated next stage of Universal Credit roll-out – ‘managed migration’.

The government is poised to debate regulations which determine the process for the next stage of Universal Credit, where people claiming benefits under the old systems will need to move to the new benefits system. The task at hand cannot be underestimated. Three million people will have their benefits stopped and will need to reapply to continue to receive support.

The Trussell Trust, among others, voiced strong concerns that the government’s original proposals placed the burden of transfer entirely on claimants, putting at risk their income and vital promised protection for people receiving legacy benefits (‘transitional protection’).

The government’s revised proposals show some positive steps forward. These include more realistic deadlines for making new claims and additional two-week benefit payments to manage the five-week wait for a first payment. But, based on the evidence from our foodbank network, we know much more is needed to ensure people do not continue to be pushed into crisis by moving onto Universal Credit:

  • People still risk losing income, as old benefit payments will be stopped rather than automatically transferring people to the new system. There are many reasons why someone may not be able to apply for Universal Credit, for example if they are anxious about letters or do not understand the process. There is a very limited timeline for backdating, so missing your ‘deadline day’ can have serious consequences.
  • Testing has high stakes with little public scrutiny. A slow approach to the next stage of Universal Credit is sensible, but the success of transfer now rests almost entirely on the ‘test and learn’ process from July 2019, for around 10,000 claimants. The Department for Work & Pensions has committed to involving stakeholders and publishing an impact assessment before expanding ‘managed migration’, but has not stated what impact it will measure.
  • People will continue to suffer in the meantime. Hundreds of thousands of people will transfer to Universal Credit in the coming months, before ‘managed migration’ officially starts. Common life changes which leave you needing support, such as a separation, moving house, or losing a job, will mean you need to apply for Universal Credit. People in this position won’t see the improvements promised, and will still bear the brunt of the five-week wait for a first payment, until at least July 2020.

The now-former Secretary of State for Work and Pensions provided reassurances that the Department will take a “measured approach…to get it right”. Her successor has already acknowledged there are some “not insignificant areas that need changing”.

But words alone are not enough.

Parliament needs to vote to pass these regulations; we are calling on the government to use this opportunity to address the issues raised here and by others. Testing the use of existing information to generate new claims rather than dismissing this out of hand, agreeing success criteria for ‘test and learn’, providing the same support for people ‘naturally’ moving onto the system in the coming months and years – these are all firm and transparent commitments that can, and should, be made.

Too many people – claimants, volunteers, charities, local services – have borne the brunt of the government’s failings over Universal Credit to date. As the UN envoy reported last Friday, foodbanks cannot step in to do the government’s job.

Our benefits system should anchor people from being swept into poverty. The final stage of Universal Credit roll-out will be an important measure of how seriously the government takes this responsibility.

When these regulations are debated in the coming weeks, the new Secretary of State has a chance to do more than just listen. Instead, she can show that we have a government genuinely willing to protect people from crisis and make real improvements for households across the country.

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What does this week’s announcement on Universal Credit mean?

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A blog post by
Garry Lemon
Director of Policy, External Affairs & Research

On Monday afternoon the Government published an update to its plans for the next stage of Universal Credit, ‘managed migration’.

Until now, only people making a new application have gone onto the new benefits system. This next stage will see people already receiving a benefits or tax credits payment under the old system move onto Universal Credit.

At The Trussell Trust, we’ve been watching the development of these plans closely. As a nation we created systems like our national health service, fire service and benefits system because we’re a country that believes in protecting each other – but we’ve seen more and more people needing foodbanks in areas where Universal Credit has been rolled out.

We’ve been sharing evidence gathered by foodbank volunteers to highlight the things that need to change, and asking the Government to learn lessons from the roll out of Universal Credit so far in three ways:

  1. Take responsibility for moving people onto Universal Credit and make sure no one has a gap in their income if they’re already supported by the old benefit system
  2. Provide the right support for people on Universal Credit, so everyone is comfortable managing their claim digitally, has support with managing their finances if they need it and is offered payment flexibilities
  3. Publish a schedule for the next stage of Universal Credit, ensuring there are opportunities to review the process and make changes whilst it is underway if they are needed

So how do Monday’s announcements measure against these?

The updated plans show the Department for Work & Pensions is listening. Easing the rules around when you need to make a claim and when you can backdate late claims are positive steps. Together with the move in last week’s Budget to allow an extra two weeks of DWP payments from July 2020, these measures should help to reduce the risk of people losing out on vital income in the next stage of Universal Credit.

But there is much more to be done.

The government is still pushing the responsibility of this next stage onto claimants. People will need to make a new claim and therefore still risk losing their income. Without attempting to automate any part of the transfer process, the Government cannot claim this next stage of migration to the new system is ‘managed’ at all.

There’s also no information about whether the right support will be in place – this will be vital to ensure people aren’t left without money. The Government has pushed back the timeline for managed migration, to allow a ‘test and learn’ phase next year. This must lead to genuine safeguards and support, and we will continue to make sure the voices of people who have used foodbanks and volunteer in them inform the Government’s plans.

And finally, we must not forget that before the next stage of Universal Credit begins, thousands of people will be making new Universal Credit claims.

None of the changes announced in the last two weeks will be in place for people this winter – most won’t be seen for at least 18 months. Monday’s announcement won’t help people like Ruth, who spoke to the BBC this week about being forced to turn to a foodbank during the wait for a first Universal Credit payment. She needed our benefits system to anchor her from being swept into poverty after she was made redundant, but the gap in income left her struggling to cover the costs of essentials for her young family and she had to use a foodbank.

As a priority, we’re worried about  the problems people at foodbanks are experiencing with moving onto Universal Credit. If the wait isn’t reduced for all people making new claims, the only way to stop even more people like Ruth being forced to foodbanks this winter will be to pause all new claims to Universal Credit, until the necessary funding is in place. Reducing the five-week wait won’t fix everything, but it would make a real difference in protecting people from crisis.

Foodbanks cannot continue to pick up the pieces. We have to make sure our benefits system can protect people from hunger. Recent announcements are welcome, but only a start. Much more must still be done to ensure Universal Credit is preventing people from needing a foodbank, not pushing them to one.


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Help us make Universal Credit work for everyone

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A blog post by
Garry Lemon
Director of Policy, External Affairs & Research

Universal Credit is the biggest change to the welfare system in a generation and here at The Trussell Trust, we’ve been working hard with foodbanks in our network to monitor it. Our research has found that the system is leaving people behind – disabled people, families, and other vulnerable groups – and can push people into debt. Analysing data from foodbanks in our network, we’ve found that foodbanks in full Universal Credit rollout for 12 months or more have seen a 52% increase in need, compared to 13% elsewhere.

This is unacceptable. We need change now. You can help make this change.

The Trussell Trust has been working with End Hunger UK, since its inception in 2016, to tackle the root causes of hunger and lobby for policy and structural changes from government. End Hunger UK is built on a vision of a society where everyone has access to good food, and no one must go to bed hungry.

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Why the Government’s announcement on disability benefits means fewer people will need foodbanks

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Abby Jitendra, Policy and Research Manager

Every week foodbanks in our network meet people with health conditions or disabilities who, without emergency help from the local community, would have faced going hungry. Just as we all expect to be able to access free healthcare anywhere in the UK, we would expect that if you are struggling to get by because of a health condition, sufficient financial support would be available. But poor administration and continued reductions in disabled people’s benefit payments mean the welfare safety net, which should be freeing people from the restraints of poverty, is locking people in.

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What’s in a Trussell Trust foodbank parcel and why?

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Samantha Stapley, Director of Operations:

Foodbanks in our network use standard packing lists for each emergency food parcel that goes to someone in crisis. This is to ensure a balanced supply of food, whatever the household size, is provided to everyone referred – you can see an example of a list for a single person below.

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‘You can’t live on thin air’: the wait for Universal Support

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Abby Jitendra, Senior Policy Officer at The Trussell Trust


‘I am sick, disabled, and visually impaired, hard of hearing. No help has been offered. I had to go ask my local church for help.’

The impact of Universal Credit on society in the UK is only just beginning to be felt. By 2022, all existing eligible claimants – 12 million people – still on the legacy benefits system will have been migrated to the new system. Universal Credit is, by design, a departure from the legacy benefits system, and the transition has already had wide-ranging effects on claimants, statutory bodies, and voluntary organisations.

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Yes, Universal Credit should make work pay – but the benefits system must protect us all from hunger

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Garry Lemon, Head of External Affairs at The Trussell Trust:

Since its inception we have supported – and still support – the key principles of Universal Credit. We agree that a simplified benefits system that is easier to navigate would help millions of people across the UK. We agree that work should always pay for those supported by this new benefit.

But there is a third principle that must underpin our entire welfare state: it must provide enough money for those who need it to afford the basics – at the very least, food and shelter. As a nation, we expect no one should be left hungry or destitute. Illness, disability, family breakdown or the loss of a job can happen to any of us. We owe it to ourselves to ensure sufficient financial support is there when we need it most.

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We smile, offer a cuppa and have a wee chat: what’s it actually like inside a foodbank?

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If you’ve caught any news over the past few years, you’ve probably heard a fair bit about the rise in foodbank use.

But it’s hard to imagine what a foodbank is actually like if you’ve never been inside one.

I run Hamilton District Foodbank. We work across Hamilton and Blantyre in South Lanarkshire, and have been giving emergency food to people referred to us since 2013 – in 2016-17 we provided 4,015 food supplies to local people. But like so many other foodbanks in The Trussell Trust’s network, we offer a lot more than emergency food.

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As the cold weather bites, how do we ensure everyone has enough money for fuel?

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“I am constantly writing letters and making phone calls to see what help or advice I can get. I am at breaking point, as each day there is something else to contend with. I feel helpless, mentally exhausted and so low. I really don’t know what I am going to do. I cannot get by month to month. It’s hard enough doing it week to week on a low income. I can’t afford to use my heating, even though it is so cold and my son suffers with his chest and lungs. No doubt he will end up in hospital during this cold period.”

This Fuel Poverty Awareness Day, we want to want to raise awareness not only of fuel poverty, but also the responses, both amongst local communities and through policy, that can stem the tide.

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