Cookie Policy

What are cookies?

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

The rules on cookies are covered by the Privacy and Electronic Communications Regulations 2003 (PECR). PECR also covers the use of similar technologies for storing or accessing information, such as ‘Flash cookies’ and device fingerprinting.

The ICO is responsible for enforcing these rules.

How do the cookie regulations affect me?

You may come across information about cookies and similar technologies on websites and be given choices about how some cookies are used. This might include, for example, being asked to agree to a cookie being used for a particular service, such as remembering your preferences on a site.

Organisations have to provide clear and comprehensive information about the way they use cookies, and ensure that for any cookie not strictly necessary for their website, they give you an appropriate means of consenting to that cookie being set on your device.

How can I control my cookies?

Browser controls

You can use your web browser to:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting);
  • clear all cookies when you close the browser;
  • open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should however be aware of the limitations of this feature in a privacy context); and
  • install add-ons and plugins that extend browser functionality.

Where to find information about controlling cookies

Useful information

Use of cookies by Trussell Trust

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Necessary Cookies

This is a list of cookies that are necessary for our website’s functionality.

Cookie Name Provider Description Type Expiry
__stripe_mid
__stripe_sid
trusselltrust.org This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. HTTP 1 year
1 day
__stripe_sid trusselltrust.org This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. HTTP 1 day
_GRECAPTCHA
rd::a
rc::b
rc::c
google.com This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. HTTP 179 days
Persistent
Session
Session
AWSALBTG
AWSALBTGCORS
tfaforms.com Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. HTTP 7 days
6 days
AWSELB
AWSELBCORS
global.siteimproveanalytics.io Used to distribute traffic to the website on several servers in order to optimise response times. HTTP Session
Session
CONSENT youtube.com Used to detect if the visitor has accepted the marketing category inb the cookie banner. This cookie is necessary for GDPR-compliance of the website. HTTP 5977 days
CookieConsent trusselltrust.org Stores the user’s cookie consent state for the current domain. HTTP 1 year
m m.stripe.com Determines the device used to access the website. This allows the website to be formatted accordingly. HTTP 2 years
test_cookie doubleclick.net Used to check if the user’s browser supports cookies. HTTP 1 day

 

Analytical Cookies

Analytical cookies help us to improve our website by collecting and reporting information on its usage.

Cookie Name Provider Description Type Expiry
_ga
_gat
trusselltrust.org Registers a unique ID that is used to generate statistical data on how the visitor uses the website. HTTP 2 years
1 day
_gat trusselltrust.org Used by Google Analytics to throttle request rate. HTTP 1 day
History.store trusselltrust.org Contains a visitor ID – this is used to track visitors’ navigation and interaction on the website for internal website optimisation. HTML Session
image.aspx global.siteimproveanalytics.io Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. Pixel Session
vuid vimeo.com Collects data on the user’s visits to the website, such as which pages have been read. HTTP 2 years
_wt.user Webtrends Optimize Used by WTO to support improvements to user experience and AB testing. HTTP 90 days
_wt.control Webtrends Optimize Used by WTO to support improvements to user experience and AB testing. HTTP 90 days
_wt.conversion Webtrends Optimize Used by WTO to support improvements to user experience and AB testing. HTTP Session
_wt.mode Webtrends Optimize Used by WTO to support improvements to user experience and AB testing. HTTP Session
_wt.activeSplit Webtrends Optimize Used by WTO to support improvements to user experience and AB testing. HTTP Session
_hjSessionUser_{site_id} Hotjar Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. Cookie
JSON
365 days
_hjFirstSeen Hotjar Identifies a new user’s first session. Used by Recording filters to identify new user sessions. Cookie
Boolean true/false data type
30 minutes duration, extended on user activity
_hjHasCachedUserAttributes Hotjar Enables Hotjar to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. Cookie
Boolean true/false data type
Session duration
_hjUserAttributesHash Hotjar Enables Hotjar to know when any User Attribute has changed and needs to be updated. Cookie
Content hash data type
2 minutes duration, extended every 30 seconds
_hjUserAttributes Hotjar Stores User Attributes sent through the Hotjar Identify API Local storage item
Base64 encoded JSON data type
No explicit expiration
hjViewportId Hotjar Stores user viewport details such as size and dimensions Session storage item
UUID data type
Session duration
HjActiveViewportIds Hotjar Stores user active viewports IDs. Stores an expirationTimestamp that is used to validate active viewports on script initialization. Local storage item
JSON data type
_hjSession_{site_id} Hotjar Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. JSON data type 30 minutes duration, extended on user activity
_hjSessionTooLarge Hotjar Causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the server if the session size exceeds the limit. Boolean true/false data type 1h duration
_hjSessionResumed Hotjar Set when a session/recording is reconnected to Hotjar servers after a break in connection Boolean true/false data type Session duration
_hjCookieTest Hotjar Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. Deleted almost immediately after it is created Boolean true/false data type Under 100ms duration, cookie expiration time set to session duration
_hjLocalStorageTest Hotjar Checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set. Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Boolean true/false data type Under 100ms duration
_hjSessionStorageTest Hotjar Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created. Boolean true/false data type Under 100ms duration
_hjIncludedInPageviewSample Hotjar Set to determine if a user is included in the data sampling defined by your site’s pageview limit. 2 minutes duration, extended every 30 seconds. Boolean true/false data type 2 minutes duration, extended every 30 seconds
_hjIncludedInSessionSample_{site_id} Hotjar Set to determine if a user is included in the data sampling defined by your site’s daily session limit. Boolean true/false data type 2 minutes duration, extended every 30 seconds
_hjAbsoluteSessionInProgress Hotjar Used to detect the first pageview session of a user Boolean true/false data type 30 minutes duration, extended on user activity
_hjTLDTest Hotjar We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. Boolean true/false data type Session duration
_hjRecordingEnabled Hotjar Set when a Recording starts. Read when the Recording module is initialized to see if the user is already in a recording in a particular session. Session storage item
Boolean true/false data type
Session duration
_hjClosedSurveyInvites Hotjar Set when a user interacts with a Link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown. Cookie
List of Survey IDs, URL encoded
365 days duration
_hjDonePolls Hotjar Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in. Cookie
List of Survey IDs, URL encoded
365 days duration
_hjMinimizedPolls Hotjar Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site. Cookie
List of Survey IDs, URL encoded
365 days duration
_hjShownFeedbackMessage Hotjar Set when a user minimizes or completes a Feedback widget.
Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show.
Cookie
Boolean true/false data type
One day duration

Marketing Cookies

Marketing cookies help us to measure the success of our advertisements and target them at people who may be interested in supporting our work.

Cookie Name Provider Description Type Expiry
_fbp trusselltrust.org Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. HTTP 3 months
_gcl_au trusselltrust.org Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. HTTP 3 months
ads/ga-audiences google.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitors online behaviour across websites. Pixel Session
fr
tr
facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. HTTP
Pixel
3 months
Session
i/jot twitter.com Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. Pixel Session
IDE doubleclick.net Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. HTTP 1 year
RichHistory twitter.com Unclassified. HTML Session
VISITOR_INFO1_LIVE youtube.com Tries to estimate the user’s bandwidth on pages with integrated YouTube videos. HTTP 179 days
WIDGET::local::assignments soundcloud.com Used by audio-platform SoundCloud to implement, measure and improve their embedded content/service on the website – the collection of data also includes visitors’ interaction with embedded content/service. This can be used for statistics or marketing purposes. HTML Persistent
YSC
yt.innertube::nextId
yt.innertube::requests
youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. HTTP
HTML
HTML
Session
Persistent
Persistent
yt-remote-cast-available
yt-remote-cast-installed
yt-remote-connected-devices
yt-remote-device-id
yt-remote-fast-check-period
yt-remote-session-app
yt-remote-session-name
youtube.com Stores the user’s video player preferences using embedded YouTube video. HTML Session
Session
Persistent
Persistent
Persistent
Session
Session
Session