In some foodbanks we offer a signposting and guided self-help service for clients, which helps them find long-term support to alleviate fuel poverty.
There is a huge amount of information out there about how to save money on your energy bills, as well as many different schemes designed to help people in fuel poverty, but this can be confusing and difficult to understand. We aim to make this information more accessible and help people get the support they’re entitled to.
How does it work?
Volunteers sit with a client while their food package is prepared and discuss the support they might need. If they mention problems with fuel debt and are struggling to pay bills, they may be in need of help to solve these issues.
The topics covered include…
- Energy efficiency tips and information
- How to read an energy bill
- How to read your meters
- Where to look if you want to switch supplier
- How to apply for grants to alleviate fuel debt or receive energy efficient white goods