Fuel Bank: a ground-breaking partnership.

Many people who are in need of emergency food are often in fuel crisis, as they are left unable to cover the costs of essentials.

As food banks provide a unique opportunity to reach people in fuel crisis (50% of people referred to a food bank use a pre-payment meter), in 2015 we partnered with npower to pilot the Fuel Bank scheme to help alleviate this problem. Fuel vouchers give referred clients up to two weeks of breathing space to get back on their feet or to seek longer-term help with the cost of fuel bills.

Fuel Bank piloted in four food banks, giving out 7,000 vouchers and helping over 16,000 people in 2015. Since then the scheme has expanded and is now offered in 31 food banks in the Trussell Trust network across the UK, helping over 129,000 people with over £2.4 million worth of fuel. Combining the distribution of emergency food parcels with npower Fuel Bank vouchers helps ease the pressure on thousands of people referred to food banks every year.


npower is one of Britain’s leading energy companies, and is part of the Innogy group. They serve around 4.84 million residential and business accounts with electricity and gas.