Fuel Bank: a ground-breaking partnership.

Many people who are in need of emergency food are often in fuel crisis, unable to afford to heat their homes and cook food.

As foodbanks provide a unique opportunity to reach people in fuel crisis (50% of foodbank clients use a pre-payment meter), in 2015 we partnered with npower to pilot the Fuel Bank scheme to help alleviate this problem. Fuel vouchers give referred clients up to two weeks of breathing space to get back on their feet or to seek longer-term help with the cost of fuel bills.

Fuel Bank piloted in four foodbanks, giving out 7,000 vouchers and helping over 16,000 people in 2015. Since then the scheme has expanded and is now offered in 31 foodbanks in The Trussell Trust network across the UK, helping over 100,000 people with over £1.9m worth of fuel. Combining the distribution of food parcels with npower Fuel Bank vouchers ensures that thousands of vulnerable clients at foodbanks no longer have to make the desperate choice between heating and eating.


npower is one of Britain’s leading energy companies, and is part of the Innogy group. They serve around 4.84 million residential and business accounts with electricity and gas.