PA to the Director of People & Inclusion

Role outline and purpose 


Provides administrative, project and event planning support to the Director of People & Inclusion. This will involve working closely with the Director to deliver an organisation-wide approach to promoting an inclusive culture and ensuring that we maintain and incorporate the best People, Diversity & Inclusion practices across our network as we work towards ending the need for food banks in the UK.


Role responsibilities


  • Diary and Email Management- Review incoming correspondence for the Director of People & Inclusion and take action as appropriate, drafting emails and documents, collecting and analysing information, initiating communication with key stakeholders and supporting the Director’s work as part of the Senior Leadership Team. Assist in the management and organisation of the Director’s diary, resolve scheduling conflicts, and liaise as appropriate.
  • Administrative support – Provide required paperwork and monitoring of Director’s to do list, assisting with prompts to ensure that meetings are kept on track with actions followed up.
  • Event and Meeting Logistics – Organise and where needed attend regular meetings and events on behalf of the Director of People & Inclusion. Liaise with external partners and key stakeholders, taking minutes and notes at meetings.
  • Project Planning – Provide administrative and logistical support to develop and deliver a range of People & Inclusion projects across the Trussell Trust, its networks and partners as instructed by the Director of People & Inclusion.
  • Working with stakeholders across the network – Work closely with people across the network to maintain central information and communicate key activity to maximise engagement and collaboration.
  • Expenses- Raising Purchase Orders and processing expenses via Xledger on behalf of the Director of People & Inclusion and is a champion for the Directorate.


Person Specification

Technical skills and minimum knowledge:

  • Experience providing administrative/organisational support to a Director and senior colleagues.
  • Experience in planning and supporting projects, events and meetings with multiple stakeholders.
  • Proven ability to operate with diplomacy, tact and empathy at all levels.
  • Strong written and oral communication skills and ability to adapt communication style to a range of audiences.
  • IT literate including good knowledge of MS Office applications, including Word, Excel, Outlook and Powerpoint.

Behaviours and competencies:

  • Demonstrates a commitment to the values of the Trussell Trust.
  • Demonstrates a good understanding or capability to learn the principles underlying GDPR, other applicable legislation and best practice.
  • Comfortable working autonomously and across multiple tasks with a high degree of self-management and personal organisation.
  • Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
  • Spots opportunities and barriers to projects and takes the initiative to develop appropriate responses.
  • Manages relationships with colleagues and participants with confidentiality, warmth, professionalism, and sensitivity.
  • Role models inclusive behaviours and values.


Key Stakeholders

  • People & Inclusion Directorate (including external consultants and organisation).
  • Food bank networks across the UK.
  • Members of the EA/PA group.

Our Values

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritized communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

How to apply

Please submit your application no later than 10pm on 14th February 2023 . We reserve the right to close early or extend this date depending on the number of applicants.  

Interviews will be held on 21st February 2023.  

Please note, incomplete or speculative applications will not be considered. 

If you have any difficulties completing your application using the online portal email [email protected] and we will do what we can to help you. The Trussell Trust is committed to achieve greater diversity and welcomes applications regardless of sex, gender, race, age, sexuality, belief or disability. 

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