Charity Retail Assistant – Verwood

Role outline         ​

This role will help to ensure the Trussell Trust charity shops ​are run in an effective and efficient way. You will provide day to day support to aid the maximisation of sales. You will help to provide the volunteer team with a stimulating and supportive environment and​ give the highest standards of customer service. ​


​Maximise sales in relation to targets set by the Trussell Trust shop managers and the Retail Director

​Assist the Trussell Trust Shop Managers to supervise volunteers (including under 18s and adults with care and support needs), purchases and Gift-Aid procedures, ensuring the shops are run to a high standard in accordance with the Trussell Trust Charity Retail operations manual.​

​During times of cover to be responsible for all aspects of the shop including the cash register and its contents; health, safety, and security of staff and customers ensuring money is secured and/or banked at the end of day.

​Help to coordinate the sorting, stocking, cleaning and volunteers in the Shop Managers absence.

​Ensure the PAT testing of all electrical goods to enable products to be sold within the retail sites.

​​Properly adhere to the Trussell Trust Shop protocols procedures & confidentiality.

​​Key holder responsible for opening and closing of the shop following the shop security guidelines.

​​Liaise with customers and supporters to promote the work of The Trussell Trust.

​​Bring to the attention of the Trussell Trust Shop Managers any concerns about the shops, particularly security and volunteer issues.

​Any other reasonable duties as specified by your line manager to support the work of the Trust.​

The Trussell Trust is a charity founded on Christian principles which works to combat hunger and poverty in the UK. We all subscribe to the same values and hope that new team members will too, irrespective of belief or background.

How to apply

Please submit your application by no later than midday on 29th October. We reserve the right to close early or extend this date depending on the number of applicants.

Please note, incomplete or speculative applications will not be considered. If you have any difficulties completing your application using the online portal email  [email protected] and we will do what we can to help you. The Trussell Trust is committed to achieving greater diversity and welcomes applications regardless of sex, gender, race, age, sexuality, belief, or disability.

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